Facebook's "Beacon" Infuriate Users, MoveOn

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Facebook's "social ads" so far appear to be a flop. Not only was the "once in a hundred years" announcement largely a yawn, the complaints of Facebook users and MoveOn about the primal annoying-ness of "Beacon" are right on the money.

Although we can't imagine why MoveOn can't find something better to do than complain about Facebook, we do note the speed with which 1) Facebook responded to MoveOn's complaint, and 2) 2,000 Facebook users signed up to support MoveOn. And we don't blame them. We already hate the idea of bombarding friends with lists of the crap we buy. The fact that Facebook will only let us opt-out of that bombardment on a case-by-case basis (at the virtual cash register at third-party sites) is infuriating.

Facebook should immediately make Beacon 100% opt-in. Not because MoveOn is complaining--because the current system will drive users right out the door. The tiny minority of Facebookers who want to bombard friends with lists of the crap they buy--and friends who are actually interested in hearing about this--can elect to do so. The vast majority who don't should never have to hear about this ridiculous concept again.

(And if this embarrassing backtrack hurts Facebook's ability to raise more money at a $15 billion valuation, so be it: This is the right thing to do for the long-term health of the company, and the fund-raising effort seems to be in trouble anyway).
Caroline McCarthy of CNET covers the MoveOn-Facebook interchange in detail. After MoveOn complained, Facebook said MoveOn "misrepresented" the truth. MoveOn immediately fired back:
"If Facebook's argument is that sharing private information with hundreds or thousands of someone's closest 'friends' is not the same as making that information 'public,' that shows how weak Facebook's argument is," Green said in an e-mail. "Facebook users across the nation are outraged that the books, movies, and gifts they buy privately on other sites are being displayed publicly without permission--and it's time for Facebook to reverse this massive privacy breach."
The WSJ, meanwhile, added the detail about the 2,000 Facebook users who immediately signed up to support MoveOn. It also provided a description of the way the annoying Beacon system works.

The backlash comes as online advertisers experiment with "behavioral targeting," or sending people ads based on personal information about them. A common type of behavioral targeting involves tracking the Web sites an Internet user visits in order to send them ads that are relevant to their interests.

Facebook, critics argue, takes its advertising beyond that by collecting specific data about its users' activities on outside sites and broadcasting that data to their friends and acquaintances. Critics of the new feature say the Palo Alto, Calif., company makes it difficult to opt out of it.

Users can't opt out of the program, called "Facebook Beacon," altogether. Instead, they have to opt out on a case-by-case basis when they use one of the outside sites.

MoveOn notes the absurdity of having Beacon be "opt-out" at all (let alone opt-out on a case-by-case basis):

"The opt-out is very well hidden," [MoveOn spokesman Adam Green] said. "It basically pops up for a second and then goes away, and it's on the bottom of your screen when you're purchasing on a totally unrelated Web site, so you aren't even looking for it." He added that there's not a universal opt-out, so members have to repeat the process on each partner site. "Even if you see the opt-out and jump through the hoops of opting out once, that doesn't solve the problem."... "The bottom line," MoveOn spokesman Adam Green said in an interview with CNET News.com, "is that no Facebook user should have their private purchases online posted for the entire world to see without their explicit opted-in permission."

See Also:
MoveOn.org Protesting Facebook By Using Facebook
Zuckerberg: Facebook Users Had Better Like Social Ads, Because They Can't Opt Out
Facebook Social Ads: The Devil is in the Details




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davodavo said:
This whole idea is somebody's Great Idea of how to add Twitter-like personal insta-news into Facebook. Stupid idea because it's blatant push (as said by Danny M-K above), but the execution is just ridiculous on privacy grounds.

If this is the best that Facebook can do for community interaction, they've got even bigger problems.


Danny Meadows-Klue said:
Getting the balance right between interruption and engagement is tough for any media owner. When you are the digital media brand of the moment the pressures and challenges just get amplified.

It’s logical that Facebook should try to harness the mechanics of peer-to-peer as a referral process, and when they launched here in London I was the first to be confident that there would be many power brands and lifestyle bands that members would want to promote as something they are fans of. That’s the same marketing truth that triggers people to dress their avatars with branded trainers or email sales promotions to their friends.

The challenge is that outside of that model, the Beacon approach is too blatant a push marketing tool for messaging within a social network. Messages get carried because of the value of the message, not the desire of the marketer, and as interruptive marketing gives way to engagement brands need to learn more about the psychology of accessing social networks. Savvy marketers are finding heaps of ways of ensuring we pass on messages – like those on the Viral Academy http://www.digitaltrainingacademy.com/viralmarketing/ - and the messages are getting passed on irrespective of the social network people participate in.

This month’s lecture on social media happened before the formats came out, but there are some thoughts here that might prove handy to some just starting out in digital social media marketing http://www.digitalstrategyconsulting.com/articles/2007/10/marketing_to_the_facebook_generation_web_20_marketing_techniques_and_approaches.html

It’s great to see evolution in the range of ad formats, but the winning formula for the owners of social media looks like it will take a little longer to emerge. Meanwhile I better go look after my neglected friends on Facebook ;-)
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This is just silly. Come on folks. Do you believe for a second Facebook Users will start to walk out... not for a second, and if you do think so, you are grossly underestimating the power of social networking.
If the users dont like it, than they could leave, but their friends will still be in the same facebook sandbox.

Everyone is so worried about facebook... you Should look at Yahoo, MSN and perhaps Goog once the deal with DCLK is approved. ( if approved )

The internet is free, advertisers pay to be in front of us. The people who oppose this and rant and rave should develop their own internet with George Bush who will need something to do in the near future.
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Makes you wonder who is running this ship. Such a great franchise being sent to the gutters so early. Should do IPO and cash out before any more of these good ideas come about.
Caprityme said:
I completely agree with Henry and most of the commenters. Facebook's Beacon program is a huge mistake. And, I said as much on my blog last week, just after the FB announcement:

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The problem with Beacon is that it was designed by a team that doesn't haven't a clue about effective advertising either from a FB member/user or advertiser perspective. From an advertiser's POV, it's a useless closed loop system that is not a direct link to their website but rather to a FB page. Beacon is a colossal Rube Goldberg creation. My prediction is that FB will be crushed by OpenSocial and revert to college-focused communications tool it once was, but on an annual subscription basis.
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augustus said:
There is an easier way, just opt out of facebook :-).

I never thought I would end up agreeing with moveon.org on any issue but I wholeheartedly agree here.
D-funk said:
Shouldn't all of Facebook's users receive a cut of their Advertising Revenue? After all, don't the users take a lot of the guess work out of the advertising process? It's like they have hired 25 million people to work for free. Interesting...
Just Don't Care said:
Wow a whole 2000 huh? With 24 million (or more) members you could get 2000 to complain that the sky is blue or the shape of the letter "m". It's all of 0.008%.

Yawn.
Ben Bloom said:
I just installed a URL blocker which prevents my browser from contacting Facebook beacon. http://www.ideashower.com/blog/block-facebook-beacon/

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